Our goal is to provide quality medical care in a timely manner. In order to do so, we have had to implement an appointment cancellation/no show policy. The policy enables us to better utilize available appointments for our patients in need of medical care.
Cancellation/No Show Policy for Doctor Appointment: We understand that there are times when you must miss an appointment with the doctor or for testing (echocardiogram, stress testing) due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed appointment and testing as we maintain an active waitlist. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. A “no show” is someone who misses an appointment without canceling it without more than 24-hours notice, that is a business day in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner.
Exceptions will be made for patients who need to cancel within 24 hours due to illness. However, cancellation is required even up until immediately prior to the appointment for illness.
How To Cancel Your Appointment: If it is necessary to cancel your scheduled appointment, we require that you cancel one business day in advance, at least 24 hours prior to the appointment time. Appointments with the doctors and for testing are in high demand, and your early cancellation will give another person the opportunity to have access to timely medical care. To cancel an appointment, please do one of the following:
– call our office 8:30 am through 4:30 pm 617-431-3237
– log on to your Riley York Cardiology Associates Patient Portal either directly or through our website and send us a message www.rileyyorkcardiology.com
The following are charges for no-show, late cancellation for services in the office:
Same-Day Appointment Cancellation for testing (echocardiograms and stress test): $75
Same-Day Appointment Cancellation or no-show for New Patients: $75
Same-Day Appointment Cancellation for Existing Patients: $25